What we do at IMPACT

Strategic yet empathic

We offer tailored DEI strategies anchored in robust diagnostics, clear action plans and measurable outcomes.

Scaled, values-led leadership development

We deliver inclusive leadership coaching, mentoring programmes and governance structures that embed equity across the organisation.

Deep, evidence-driven audits

We conduct nuanced culture and policy reviews that uncover barriers and inform bespoke action roadmaps.

Social impact embedded

We integrate inclusion with business value — highlighting how equity and belonging are strategic advantages.

How we make an IMPACT

We don’t believe in one-size-fits-all. Every organisation is at a different point on its inclusion journey — and we meet you where you are, with honesty, care and challenge when it’s needed.

We help you bring inclusion to life through practical, human-first approaches that connect strategy with behaviour.

Our services

  • Develop 1–3 year roadmaps, values & behavioural frameworks, ERG/DEI council governance, inclusive policy audits and talent lifecycle equity reviews. 

    • Diagnostics first: We begin with culture and process audits, listening sessions and stakeholder mapping to understand the current landscape. 

    • Co-creation of roadmaps: We build 1–3 year DEI strategies tied to your mission and business goals, with measurable actions and check-in points. 

    • Values-to-behaviours frameworks: We translate organisational values into behaviours, competencies and language that guide everyday decision-making. 

    • Inclusive infrastructure: We support the design and governance of employee resource groups (ERGs), DEI councils and accountability structures. 

    • Policy & talent lifecycle reviews: We assess equity across recruitment, progression, retention and people processes, using qualitative and quantitative insight to identify gaps and build tailored interventions.

  • Equip inclusive leaders through coaching, allyship toolkits, decision-making support and psychological safety training. 

    • 1:1 and group coaching: We deliver coaching programmes for executives and people leaders, supporting behaviour change, confidence and inclusive decision-making. 

    • Allyship development: We facilitate allyship journeys grounded in identity awareness, privilege and practical action — from the boardroom to the frontline. 

    • Decision-making tools: We provide frameworks and reflective practices for leaders to make equity-conscious decisions and hold space for complexity. 

    • Brave conversations: We facilitate psychologically safe dialogue on identity, bias, culture and power — building understanding and shared commitment. 

    • Culture shift leadership: We equip leadership teams to champion inclusion not just in words, but in systems, structure and sponsorship.

  • Design inclusive panels, internal campaigns, leadership retreats and learning journeys — virtually or in-person. 

    • Inclusive events: We plan and host panels, speaker series, heritage month activations and internal campaigns that reflect your organisation’s values and people. 

    • Workshops & learning journeys: We deliver interactive, experiential workshops on topics like bias, belonging, inclusive language and systemic equity. 

    • Leadership away days: We facilitate strategy days or retreats that focus on alignment, reflection and inclusive vision-setting. 

    • Train-the-trainer: We build internal capability through tailored facilitation training, enabling culture change from within.

  • Create internal communications strategies, storytelling tools, awareness events and build internal inclusion branding. 

    • Comms strategy: We support your internal communications teams to embed inclusive language, values and representation across platforms. 

    • Narrative building: We develop storytelling frameworks that centre lived experience, build trust and connect people to purpose. 

    • Language audits: We review your documents, comms and touchpoints for bias, accessibility and cultural nuance — then help rewrite them with care. 

    • Campaigns & activations: We co-design storytelling campaigns for key dates, milestones and change moments — rooted in authenticity, not performative gestures. 

    • Speaker support: We prepare internal and external speakers (e.g. execs, ERG leads) to communicate with confidence and connection.

  • Deliver DEI reporting (incl. gender/ethnicity pay), inclusion insights, pulse surveys, KPI dashboards and benchmarking against frameworks like Stonewall or Disability Confident. 

    • DEI reporting: We develop or enhance annual DEI reports, combining narrative and metrics to tell a story of progress and accountability. • Pay gap analysis: We support gender and ethnicity pay gap reporting, contextualising the numbers and recommending action. 

    • Pulse listening & inclusion surveys: We design and analyse surveys that measure belonging, bias and psychological safety — not just engagement. 

    • Benchmarking: We help you prepare for external frameworks like Stonewall WEI, Disability Confident or Top 50 Employers — and use results to inform growth. 

    • KPI & dashboard design: We work with HR, people analytics and senior teams to develop dashboards that track progress on representation, experience and outcomes — with clear ownership and follow-through.

the words "the power of us" are painted in a light colour on a dark brick wall.
A flow chart showing five steps of an "impact change journey," from consulting to reporting, each with an icon.